01
Answer every call (or let something else)
The cheapest job you'll ever get is the one already calling you. Most home service businesses let a lot of them slip away.

- Forward after three rings. When you're up a ladder or in an attic, the call should roll to the office, a family member, or an answering service, not voicemail.
- Text back every missed call within a minute. Most business phone apps can do it automatically. It keeps the customer from dialing the next electrician on the list.
- Let people book online after hours. A booking link or request form on your website catches the 9pm “half my outlets just died” search.
- Ask for the job before you hang up. Use the script below, in your own words.
- Running Google Local Services Ads? Google says missed calls can hurt your ad ranking there too.
Want calls answered and jobs booked while you're working? Get your free Google score



